Tag: Happiness

Goals 2014: What Is The Two Word Secret To More #JobSatisfaction ?

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What Is The Value Of Positive Feedback?

What Is The Value Of Positive Feedback?

Thank you to everyone who is following me on social media; discussing the ideas I’m putting out there for discussion; or simply reading these words.

I was thinking about the value of those two words a few days ago.  I received some great customer care and told the assistant how much I appreciated the time she had taken to resolve my query and hand me the paper work for my records.

What Is The Value Of Saying Thank You?

How often do you offer authentic, positive, feedback when you experience great customer care?  Organisational leaders are recognising that employee recognition matters.  In areas like customer care ‘good news’ stories are morale boosting opportunities to highlight business values in action

How Will You Make It Clear You Are Good At What You Do?

Some people are comfortable quietly getting on with their work.  They are never going to blow their own trumpet.  Would you be content to have that low a profile?

If your answer is ‘No’, would you consider setting yourself a goal concerning your customer service?

  • Could you ask your customers to send a quick email to your manager, if you provide outstanding service?
  • Perhaps they could comment favourably on your company website?
  • Is there another way that would allow your manager to see how much of an asset you are to the team?

When Will You Make Time To Take Action?

Feel free to have a conversation about this topic with your colleagues.  When will you make the first step to action this goal?   I’d be interested to know what your plans are.  You can find me on Twitter @RogerD_said

There are more ideas relating to your work and life goals in the Archive section here and on Facebook and Google+ too.  Or if you are a Linkedin user you can visit View Roger Dennison’s profile

Goals 2014: What Is Your Gut Feeling About The #Management & #Leadership You Receive?

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How Do You Feel About The Way You Are Managed?

How Do You Feel About The Way You Are Managed?

Here’s a question for you to ponder over the next couple of days.  How much protection does your manager offer you?  Do you feel Outstandingly nurtured?  Would you term their efforts Average? Does they need to improve?

(If you are a leader or manager how many marks out of 10 would your colleagues give you for the authenticity of your professional relationship with them)?

It Is A Good Time To Talk About Management

I think this is a good time to talk about management.  Many people are looking forward to their summer break, away from the sinking feeling they experience at work.  Some people will have reached the point where they are weighing up their options.  Others will have made up their minds and will be preparing for a job hunt when they get back to work.  If that is the case it may be because they are deeply unhappy with their management situation.

How Will You Respond To Your Concerns About The Management You Receive?

When you look at the set of goals you drew up for yourself in January did improving your job satisfaction feature on the list?  If so you will be conscious that effective management is a big factor in job satisfaction and engagement.

Now that you are taking stock at the mid-point in the year how are things looking jobwise?  What action will you take in response to your gut feeling?  Whose support will you draw on as you work out your options?

Implications Of Ineffective Management and Leadership

If inspiring leadership boosts followership then ineffective leaders and managers contribute to disengaged workers.

The quote from Kurt Barling comes from a larger article larger article relating to the concerns some black and minority ethnic staff at the BBC have in the management they receive.  The article is worth a look if you are interested in productive workplaces; engaging staff; improving team performance; equality and diversity; and leadership or management.

What Action Will You Take Now?

There is a universal point however: if one of your workplace goals is to feel positive and engaged you will feel better taking action, with support, to improve your situation rather than enduring the discomfort.  Please do get in touch (use the Contact page above) if you would like to discuss the difference coaching can make to your working life.

Do You Want Support To Develop Other Areas In Your Life?

There are more ideas relating to your work and life goals in the Archive section here and on Facebook and Google+ too.  Or if you are a Linkedin user you can visit View Roger Dennison’s profile

Goals 2014: Are You Making The Progress You Want To On Your #GoalsInLife?

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How Are You Feeling About Your 2014 Goals?

How Are You Feeling About Your 2014 Goals?

Your anticipation has been building for months.  Your heart beat a little faster as each week zipped by.  Now, finally, it is time for you to focus on goals (your own personal goals that is).

How Practical Did Your Goals Seem In January?

Obviously your team will measure how successful it is being during the FIFA World Cup.  Isn’t this a good time to measure your own success?

Perhaps back in early January everything looked straight forward.  You had 12 months in which to make progress on your goals relating to your: authentic leadership skills; management style; career path; work-life balance; health priorities.  Everything seemed possible.  Maybe you agreed specific goals with yourself, to make 2014 the year you:

  • pursued your next career milestone to get you into a more fulfilling job this autumn
  • created the ideal balance between your work and life, in line with your core values
  • actively competed at a sport to raise your confidence and energy levels

Well, here you are at the half way line.  Are you ready to kick off a discussion about your progress?

What Is The One Key Question You Can Ask Yourself About Your Progress?

There is probably only one key question to ask yourself, about the actions you have taken to further your aspirations to change.  Take a moment and answer honestly:

  • How happy are you with the outcomes of your actions and your rate of progress toward your goals?

What Is Your Next Action?

Hopefully you can say you are happy with your progress across the range of goals you selected six months ago.  In that case keep doing what you are doing, since it is obviously working for you.

What if you need coaching support to refocus your strategy for taking action to tackle your goals?  Then use the Contact form above, or connect with me on Twitter @RogerD_said

If you need to try a fresh approach I look forward to hearing from you.  Don’t forget, you should feel free to look at the other ideas relating to your work and life goals in the Archive section here, on Facebook and Google+ too.  Or if you are a Linkedin user you can visit View Roger Dennison’s profile too.

Goals 2014: Want To Help Yourself Live More Authentically?

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Timeless Advice About Authenticity

Timeless Advice About Authenticity

How is 2014 shaping up for you?  Are you conscious of working against the easy flow some people seem to enjoy, in which they embrace their values and their authentic sense of self?  If you find yourself out of step with the life you should be living there is action you can take: action which can help restore your flow and develop greater authenticity in work and life.

How do you identify the type of authenticity Goal to focus on?

You might want to focus on several key areas at first, but need to do a little work to identify which ones are causing you to feel inauthentic.  Why not test your levels of authentic happiness here courtesy of Dr Martin Seligman at the University of Pennsylvania (free registration necessary).  This exercise will help you pin point which of the 24 key areas you can usefully focus on.

OK you’ve got your focus, now what do you do?

You could try Continuing Professional Development, which has the potential to start moving you in the right direction.

In the UK alone it is estimated, by the CPD Certification Service  that more than 4 million professionals working in all sections of UK society are members of one of the numerous professional bodies, undertaking a minimum of 30 – 40 hours of CPD each year.  How much could you gain in confidence and skills by pursuing a goal in your key area through some CPD?

What are your options if you are not a professional?

Perhaps you feel you don’t qualify as a professional and there are no formal CPD options you can pursue.  How would you feel about exploring your lifelong learning options instead?

In 1997 the Canadian Commission on behalf of UNESCO  created the Learning Together template of resources, still in use today, as it identifies learning under 4 pillars: To Know – To Do – To Be – To Live Together.  The Pillars are a great place to start your exploration of what it means to be a more fulfilled version of yourself.

3 Questions To Consider

  • Whether you decide to grow by means of CPD or the 4 Pillars, which part of your life will you prioritise to improve your well-being?
  • When will you take action to start to change your situation and live more authentically?
  • How will you measure your success?

By all means take a look at the further ideas relating to your work and life goals in the Archive section here, on Facebook and Google+ too.  Or if you are a Linkedin user you can View Roger Dennison’s profile and connect with me there.

Goals 2014: How Well Does Your Leadership Reflect Your Equality And Diversity Goals?

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How Effective Is Your Leadership On Equality And Diversity?

How Effective Is Your Leadership On Equality And Diversity?

If you are like many leaders it is probably a challenge to get through your To Do list and deliver your everyday goals.  If you prioritise your medium and longer term goals too, this post may appeal to you.

What Effects Does Dominant Group Thinking Produce?

Here is a 58 minute video by anti-racist speaker Tim Wise, which is worth a look, if you have time and you have stretching leadership goals which are inspired by your equality and diversity values.  In case you haven’t time for the full video there are excerpts on Youtube which you can search for.

To my mind the key take away from the video is this: Being in the dominant group can leave you thinking you have the luxury of not having to care what other people think.  That attitude will make it harder to deliver on equality and diversity goals.

The upside of dominant-group thinking is simple: You face no obstacles to getting your goals accomplished.  You don’t experience anxiety.  You also don’t need to spend time on reflection about the impact of your words.  You can behave as you want to.  After all, you are acting on behalf of people like yourself, aren’t you?

How Do People From Diverse Backgrounds Respond To Dominant Group Thinking?

People from diverse backgrounds in your current or potential audience may take a different view.  On the least damaging end of the scale if you misspeak on a one-off basis you may not face any lasting consequences.  Get in wrong often enough and the authenticity of your brand values may be called into question.

What Are The Real World Consequences Of Sending Out The Wrong Equality And Diversity Messages?

In the US, major league basketball franchise owner Donald Sterling has experienced some major consequences following media coverage of comments he made about the sort of person he wanted courtside.  Being banned for life from the NBA and forced to sell his team, the LA Clippers for $850m, may influence him to rethink his approach to equality and diversity.

In the UK, BBC television Top Gear’s presenter Jeremy Clarkson is reportedly on his final warning from the corporation, after another controversial week.  Notwithstanding the 350 million viewers his programme receives globally he is having to rethink his approach to how he broadcasts.

Thee are high profile examples, but I think the basic principles are applicable to businesses generally.  Take a few moments to review your situation.  How well do you feel your organisation is doing on Equality And Diversity at the moment?

What Question Can An Authentic Leader Ask Of Themselves To Improve Their Equality And Diversity Focus?

Whether you are in the US, UK or further afield here’s a question that can ask yourself to improve your leadership:

  • What action will I take, this month, as an authentic leader to help my organisation make better use of its diverse workforce (or to demonstrate our commitment to equality goals)?

Feel free to continue this conversation about the relationship between authentic leadership, your values, and equality and diversity within your organisation.  Do let me know what impact your action has, when you start to see some results.

By all means take a look at the further ideas relating to your work and life goals in the Archive section here, on Facebook and Google+ too.  Or if you are a Linkedin user you can View Roger Dennison’s profile and connect with me there.

Goals 2014: What is the 1 step you will take to be happier this Spring?

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Dalai Lama quote on Happiness

Happiness Is Linked To Taking Action

How was your working week?  Stressy?  Unfulfilling?  Seemingly Goaless?  Don’t worry if any of those responses ring bells with you.  According to Gallup’s 2012 State of the Global Workplace research only 13% of employees are engaged by their work. That suggests the bulk of workers around the world are unhappy with their employment, to some extent.  There is action you can take to change your situation.

About a week ago I spent a day out with friends in the 30 and 40 something age range.  This social time included setting the world to rights over a meal.  Enjoying a relaxed, supportive afternoon with people who are socially engaged set me thinking.  I reckon it doesn’t take very much action to become more connected to good people and therefore a little happier.

Research about actions you can take to become happier

It turns out that research conducted by Colby College Professor Christopher Soto, discussed in the Wall Street Journal by Elizabeth Bernstein shows that as we age we become more agreeable and better connected.

Apparently there are 5 psychological domains* which help shape about half of our personality (the other half comes from our biological make up, although Dr Dean Ornish suggests in a TED Talk that your genes are not your fate).

5 Personality Domains Discussed Professor Soto’s research

We can choose an area from the following domains and set an improvement goal for ourselves within that area (I’ve worked on goals in the final domain for instance, so I can confirm that spending time with your friends, works wonders).

Conscientiousness

Agreeableness

Openness

Extraversion

Neuroticism

Your 1 Question Leading To Happiness

Here’s your 1 question:  which of these domains will you dip into during the next few days to identify your spring happiness goal?  That is your first step toward selecting the most obvious action to take, to move you toward the life you deserve at work and beyond the 9 to 5.

More About A Happy State

If you want a quick pick-me-up before diving deep into goal setting you can always clap along with Pharrell Williams whose song ‘Happy’ puts a smile on my face.  To learn more about the connection that song has made with people across the United States and around the globe try this short excerpt from an interview Oprah conducted with Mr Williams recently.

There are further ideas relating to your work and life goals in the Archive section here, on Facebook and Google+ too.  Or you can View Roger Dennison’s profile

 

Goals 2014: 2 Questions To Help You Distinguish Yourself At Work

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image of a latte

A Latte – Good For Creativity, Reflection And Patience

Is your local coffee shop your ideal third space, away from work and home? Do you reach your goals more easily with a cup of your favourite coffee in hand? Or maybe you mooch about with a Mocha when you want to refocus your work and life?

If you answered ‘yes’ just then, you may want to learn more about the BBC’s collaboration with the Open University. The first episode of Business Boomers sheds light on the subject of the rise and rise of the coffee shop, a thriving part of the hospitality sector, even after the global economic crisis of 2007-08.

Coffee Shops As Places To Change Your Life

As Chris Ward’s book ‘ Out of Office’ suggests, the wifi enabled coffee shop is a place where you can change your life, or have the big ideas which can change the world around you.  Here’s a link to the Business Boomers Open University mini site: if you are very curious you can also click on a programme summary here – Business Boomers Coffee Shop Pdf

Despite the new types of working venues and the new technologies to support that work times are still tough.  The focus remains getting the best possible results from limited resources.  How much of your To Do list gets done, or thought about outside office hours?

What Is Your Third Space?

One of my local third spaces – Cafe Le Delice – attracts customers for work and leisure by offering an attentive quality of service; handmade food; and flexible usage (reserving a private room for a voluntary project meeting for instance).  This makes it the kind of venue where work  can still get done, after the 9 to 5.

There’s an analogue to the coffee shop as third space destination of choice.  How does an individual stand apart from his or her more prominent peers, when their offer seems similar?  How do they retain the work-life balance they want whilst giving their best performance?

Your 2 Questions To Help Distinguish Yourself At Work

Here are two related questions to work on:

  • What is your unique offer and how does it stand out in quality terms from everyone else’s?
  • What actions will you take in the next 12 weeks to further differentiate your brand from others; improve your prospects; and enjoy your free time?

Help yourself to the further ideas relating to your work and life goals in the Archive section here, on Facebook and Google+ too.  Or you can go to LinkedIn and View Roger Dennison’s profile

Goals 2014: Want To Know How Volunteering Helps You Improve Your Morale?

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Would you say your communication skills were above average?  Do your emails have clarity and purpose?  How about your clients, do they always engage with your messages, taking the necessary action as a result?

If you answered ‘Yes’ research suggests you probably accomplish a lot in your work, by getting your message across effectively.  I believe you will also gain if you spend some time as a volunteer, using those skills to benefit your community.

By offering your existing skills to a project you inevitably highlight your learning needs; this can lead you to acquire new abilities, gain confidence and benefit others in the process.  Your morale increases when your skills are being put to good use (OECD data suggests in the UK people spend 2 minutes daily in volunteer activity, compared to 6 minutes in Australia and 8 minutes in the US.  That’s just a snapshot of the positive energy being generated globally through volunteer effort).

Using Skills Well Benefits You & Your Community

Using Skills Well Benefits You & Your Community

In the short term by volunteering you will be affecting and improving the lives of a range of clients, prompting them to take action and make a difference in their own, plus others’ lives.  From my experience in England Community First (#commfirst on Twitter) projects and panels benefit from volunteers, like you, who can communicate effectively.

There are plenty of other voluntary projects you could offer your communication (or other) skills to, depending on your location.  Your local voluntary action co-ordinating organisation should be able to signpost you to a list of outfits in need.

So, when will you take the first step to put your skills to use for others’ benefit?  Doing this helps you find renewed purpose and confidence, which can feed back into your work and make you a more valuable member of staff.

Want to find out more about goals you can explore, relating to your work and life?  Then visit the Archive section here, or take a look on Facebook and Google+ too.

Goals 2014: One Step You Can Take To Be A More Confident & Resilient Carer

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Are you feeling the strain of being a carer for an elderly parent or relative?  If the answer is “Yes” and you are in the UK then chances are you are a woman, rather than a man.  The current caring statistics and facts from Carers UK indicate that of the 3 million people in the country caring for relatives, 58% are women.

What does caring save?

Carers save the economy £119 billion per year (an average of £18,473 per carer).  However, 1 in 5 of those people who act as carers, whilst also working, are forced to give up work altogether.  The reason for this: the significant demands of combining caring and work.

What does caring cost you, the carer?

Caring obviously takes its toll on the woman, or man, making the effort to support their relative.  It can be emotionally demanding to support an elderly parent.  The carer’s well-being can take a knock.  It can also place a strain on the network of other important relationships in your life.  The emotional journey can affect your confidence too.

What questions could you ask yourself to establish how you feel about being a carer?

What is your goal regarding combining caring responsibilities with your working life? Where does your support come from while you are bearing the stress of supporting someone else?  What is the impact on your wider life and relationships of being a carer?

How do the key issues impact other people’s lives?

This question was aired in a moving edition of BBC radio 4’s Woman’s Hour today.  There are seemingly as many answers as there are carers.  For some carers unresolved family conflicts can be exposed by one person shouldering the responsibility of looking after a parent.  For others caring is an act of love, reflecting life long closeness and affection.

If you are UK Based you can find the recent editions of Woman’s Hour on iPlayer by searching for Radio 4 programming here  You can follow the programme on Twitter @BBCWomansHour

The Woman’s Hour discussion reminded me of a tweet  late last year, concerning how to manage challenging family relationships.  Do follow the link to read into the topic.

What action will you take this week to improve your confidence & resilience as a carer?

Developing an ever more secure adult identity helps: you are entitled to seek help and effective support.

How would you feel about making one inspired change, following International Women’s Day, this Saturday?  Could you share more information about the impact of your caring duties with your employer, partner, and friends?  How much better could your situation become if these important people truly understood what you were experiencing and provide you with more effective support this year?

Good luck to you as you take action to help improve your capacity to care for others and yourself.

Feel free to check out my Archive section for more thoughts on well-being and pursuing life goals.  There are further ideas relating to these areas on Facebook and Google+ too

Goals 2014: How Will You Inspire Change After International Women’s Day?

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Logo For International Women's Day

Logo For International Women’s Day – More information from http://www.internationalwomensday.com

Do you know that next Saturday, 8 March, is International Women’s Day (IWD)?  You can get a range of IWD information here  and learn how this themed day has been influencing the lives of women and men since 1911.

It’s amazing to think – at the time I write these words – that there are several hundred IWD events scheduled to take place in the UK.  There are 1000s more in the United States, Canada, Australia and countries right round the world.

These events will all be highlighting this year’s theme of Inspiring Change.  Which of the events near you will you be following, or drawing to the attention of a woman you care about?

Stay tuned.  I’ll be blogging this week about ideas which you may want to consider when you work on your goals after IWD.