- Fresh air, instead of the recycled climate stirred up by air conditioning
- Fresh scenery and the chance to top up our vitamin D reserves
- Fresh perspectives and space for mindfulness, not the time suck of incoming messages that keep us nailed to our desks
I’ve spent a lot of time recently in the company of nurses, physiotherapists, doctors and other NHS (national health service) professionals. They are in the business of service delivery. Their customers are very demanding (if our own health or that of a loved one is in question we won’t always be reasonable in what we want). They are passionate about the quality of the work they deliver.
In my experience the professionals in the NHS mostly produce the right results at the right time. So, on the 70th birthday of the NHS here are 7 points we can take away from what health care staff do well day after day:
Saying clearly what needs to happen next and asking for cooperation to bring it about.
Knowing when to say ‘no’, because a different action will produce a better result.
It helps everyone to know what kind of result the person receiving the service is looking for, then it becomes easier to tailor work to achieve that outcome (and care about the progress towards that goal)
Keeping in touch with the boundaries involved and going to find help when we are out of our depth (without thinking too much about how it will make us look).
We all achieve better results when we are thinking and acting in others’ interests, without ego getting in the way.
Believing that colleagues and the other people in our network can achieve great results in unfamiliar areas.
Remembering to say ‘thank you’ for the service you receive that helps you achieve more and feel better.
What Do You Think Good Service Looks Like?
These are my ideas about the basics behind the delivery of great services. If you have experienced impressive service who was responsible for providing it? What did they do to make things go well? How did you let them know you were pleased?
Feel free to Like and Share this post of it has been helpful to you.
All the best
A new year means we can take stock and make time to change our lives. We can make time to pursue goals that improve our work performance and our life outside the 9 to 5. So, this is a great time to talk about improving our (mental and physical) health and well-being.
With life being a hectic mix of commitments and claims on our time, it is important we practice self-care. Doing that helps us care for customers, colleagues and community too. Here are 3 good reasons that show how time devoted to self-care helps us reduce the pressure that contributes to mental health difficulties:
No one achieves all their goals alone. We are social beings and when we help others we are keeping the door open to ask for help for ourselves. By being part of a healthy community or team, we are investing in our own well-being.
When we respect our own boundaries, we make self-care a priority. When we make time for ourselves we can be calmer than when we are overwhelmed by others’ requests for our time.
The time we earmark for ourselves is the resource we can devote to reviewing our goals, forming support networks and sharing the benefits of our personal growth with loved ones and friends.
How Will You Use This Knowledge?
Thanks for reading this post. I hope it makes a difference to your performance this week. What is your secret for safeguarding your mental well-being during a busy time at work? Add your comment and deepen this conversation.
Feel free to add a Like too if this has been a useful discussion and please share this post with someone who could benefit from reading it.
Are you struggling to define your main 2018 goal? No worries if you are. We’ve all been there.
Here are 3 powerful steps to help achieve our goals
Freshly minted World Heavyweight Champion Anthony Joshua said it best in a recent Tweet
You Can’t Buy Loyalty. It Comes From The Heart
He knows it takes time to build the kind of rapport which comes from the heart and means people warm towards you. For guys that can be a challenge. We don’t always open up emotional conversations; tell our authentic story;or ask for support when we need it.
It shouldn’t like a fight to achieve a goal if we are being authentic. Barriers like age, class, disability, ethnicity, faith, gender, politics and sexuality fall away.
When people truly ‘get’ where we are coming from, it feels great. We can help them and draw on their support.
How Can We Start To Build Rapport?
Once we develop the skills and confidence to apply for our next role, or offer our services to the world, the challenge is to let others know we are ready to grow into bigger roles.
First, identify the way you want to introduce yourself to the group of people you would like to join. What parts of your life story chime with theirs? How will sharing your true self help to build rapport and what are the benefits, to them, of your world feeding into theirs?
How will you know they like what they see?
Once you know who you are engaging with you can regularly use the social media channel they rely on. Show up, Comment, Like and Share too.
Where possible you can also take the plunge and meet your community in real life. Yes, there is the potential for falling flat on your backside. There is also the (greater) possibility that you will meet really interesting people, with whom you can share your wisdom. They become part of your world and you can be a loyal part of theirs.
Remember, when you finally ‘click’ with people it becomes a lot easier to offer support, ask for help and reach your goals.
What’s Your Next Step?
There are people who need what you have to offer in the year ahead. There are also people who can support you, if and when you need it. Let them get to know you. Once they like and trust you their world and yours will become a much more progressive place.
Why not add your comment here and share your strategy for connecting to people on social media, or in real life. You can always Like and Share too.
Thanks for reading. Have a great week.
Congratulations if you have started a new project recently. The run up to Christmas is the time of year when people take a deep breath and say ‘Yes!’ to a University course, an Evening Class, or other life-changing challenge.
That bold investment of time, money and optimism involves:
- Paying regular attention to your new goal
- Setting boundaries so your time is well spent and you connect to supportive people
- Caring about the quality of your outputs as you reach your next milestone
What About People Who Don’t Have New Goals?
It is OK not to pursue new goals. Sometimes caring for others and looking after yourself is enough. Although, having said that, there is always time for goal setting unless everything is perfect in the key areas of life which are important to most of us.
What Are The 3 Steps?
The 3 steps to greater well-being involve Goal-Setting, Taking Action, Connecting to Others who want to improve their situation concerning:
The next time you are relaxing over a cup of coffee, take the time to do a quick exercise on paper. Using the five headings above decide what score you give yourself out of 10 in each area.
Does one area stand out in the 1 to 5 range? How would it feel to set a goal and start improving that area?
What would you feel like in six months, to be surrounded by other happy, successful people who are feeling 8 out of 10 about life, just like you?
What Is Your Next Action?
If you want to take your first step toward fulfilment and well-being take a look at the short video. It highlights 3 key ideas central to getting started on tackling your goals.
Remember, there are more free resources in the Members’ Area which you can access too. Don’t forget to Like and Share this post to help others get started on their way to a more fulfilling life.
Dementia Awareness Week just ended* and it has put the spotlight on the role played by thousands of part and full time carers out there.
In particular I’ve talked to several people involved with caring for Dementia patients. Those conversations reminded me of the many valuable skills you get from caring for others. Skills which offer a lot to employers seeking fresh talent..
Professional Skills Gained Through Volunteering
Ever focused exclusively on the goal of helping others and lost track of your own priorities? Not to worry, there is an answer to the question:
OK I have done a lot of caring – how do I run those talents into worthwhile job skills?
The skills you use to look after others look good on a resume or CV, especially if you can relate them to the types of employment that interest you.
The trick is to explain the situation in which the skill was used, what task you were responsible for and the action you carried out. What results did you achieve illustrating the skills you want to highlight?
There is a long list of skills from which you can choose, including the following:
You need to be aware** of what you want to achieve before you can become a good planner. Once you are focused on your main task you will be ready to help to bring about the right results, at the right time.
However you go about your planning (maybe you use a wall chart, a smart phone app, or a diary) you still know what results you expect to create at each stage.
You also know which legal, medical or financial rules you have to follow at each stage to get what you want.
What does a successful final outcome look like?
It is exhausting to try to achieve results on your own.
How do you communicate with others so you build new relationships and bring allies into your world?
What do you offer to bring their skills on board?
Even the best plans can get derailed by unforeseen problems.
Obviously you will have tried to manage the basic risks involved in your project. What does your Plan B look like, should things go wrong?
How will Plan B bring the overall project back into line?
How do you record what you have achieved to ensure you learn how to get better results next time?
Your Next Steps
Thanks for reading about 3 of the key skills which caring can add to your CV. I would love to hear from you. What skills have you gained through volunteering? How have you used those skills in your professional life?
Use the Comment section to share your story, or Tweet me @RogerD_Said. If this post was useful please share it with a friend who would benefit from reading it.
*Here is a useful link about Dementia – https://www.alzheimers.org.uk/
** Here is a 30 minute video I recorded recently, worth a look if you would like to learn more about self- awareness. http://bit.ly/Self-Awareness-Superstar-Part-1-Of-3
Have you ever had someone give you a business card before they say anything to you?
There must be some psychological trigger at work. One where the card giver looks at you and thinks ‘That person has a professional appearance. I must introduce them to what I have to offer’
The card giver doesn’t know who you are – or what you might need – you are another person to whom they gave a business card at that event.
Without getting to know you they want you to know them and why their online marketing process (or whatever) represents a great opportunity for you.
Annoying isn’t it?
What Are The 3 Relationship Building Skills You Need?
I think a better approach to building a relationship involves listening. Then making time to establish rapport. From that mutual place of trust you can go forward. You might get to a point where the other person is deeply engaged with what you are saying.
Here are 3 skills at the heart of engaged relationships. Having these 3 elements in place makes it easier to say what you mean concerning your project / area of work / bright idea:
Empathy – How much time have you spent building your knowledge of the needs of the particular niche you want to service?
- Who is in that niche?
- What stresses are they under?
- How does your ‘thing’ reduce those pressures?
Authenticity – Have you been a member of the niche you are focusing on?
- What true ‘Before and After’ story can you tell to connect you to it?
- How passionate are you about offering service to your niche?
- What do you want people to feel when they first encounter your work?
Self-Awareness – How much effort do you want to make in building and maintaining these relationships?
- What signals tell you that you are holding the other person’s attention?
- How do you vary what you are doing to deepen your connection?
- How do you feel if the other person says they are not interested?
There’s A Google Hangout You Might Want To Join
I am hosting a Google Hangout on 12 May looking into these issues – I hope you will want to join in. Follow the link if so.
What Is Your Next Step?
Thanks for reading to the end. What step will you take today to build more productive relationships? Feel free to comment below – or Tweet @RogerD_Said – share this post with the people you know who would benefit from reading it.
Thank you if you have been following my posts this year. If you have checked in recently you probably know already I led a workshop in January focused on turning goals into reality.
The session reminded me that if you get enough freelancers and 9 to 5 workers together their stories come tumbling out. Their feedback created a snapshot of the world of work in 2016.
They said one of the tougher challenges they faced involved taking the right action and avoiding overwhelm. They were talking about having too few hours each day and too many to do items to handle.
They knew something had to be done. The question was, what to do to get that winning feeling back?
Was starting a new project the answer? Could growing a new professional relationship be a solution? How about keeping going with what already worked?
What Does Success Feel Like?
To help the discussion focus I mentioned Brian Tracy’s principle of starting with the end in mind. Vividly capturing (in words or pictures) what success feels like helps you work out how to achieve it.
Does success involve you creating client-pleasing software which puts a big smile on your customer’s face by offering more results, faster than expected?
Or is your success measured by the strength of the hug you get when you prioritise finishing work in time to pick your partner up from the station?
Greater Success Ahead
Whatever success means for you there is scope for it to include a greater sense of wellbeing; more positive teamwork; a growing group of satisfied customers.
5 Routes To Greater Success
- Create Affirmations Using Words You Repeat to Inspire You
- Construct A Vision Board Capturing Images Of The End Result You Want
- Use A Favourite Piece Of Inspiring Theme Music To Get You Started On A Key Task
- Enjoy The Smell Of Success By Using Your Favourite Aroma When Working
- Treat Yourself To Your Favourite Healthy Beverage To Get Your Creativity Flowing
I will be sharing some more ideas about success ahead of my 5 March Reshaping Reality workshop*
Thanks for reading this post. Share a comment below about your success strategy. You can also use social media to let a friend have this information if you know it will help them.
For a while, when I was little, I wanted to be an astronaut.
With hindsight that idea said a lot about escapism (home life wasn’t always ideal to be honest). From what I can remember though I thought being a spaceman would be a pretty cool job. I mean how difficult could it be to live in a spaceship, with nothing holding you down, doing science stuff indoors and outside that helped people?
Turns out the science stuff and helping people isn’t that easy, as people have baggage and getting a good result has an impact on a lot of other people.
I definitely didn’t realise how much people rely on each other to make plans turn into reality. a long list of other people made it possible for the astronaut to do their thing.
For instance I didn’t know how crowded an astronaut’s life is: it took more than Tim Peake and the other 2 people in the Soyuz capsule to get the latest crew onto the International Space Station.
When the computers plotting the capsule’s approach to the ISS got the final stage wrong it was US astronaut Tim Kopra who passed manual docking control to Russian Commander Yuri Malenchenko, while ground controllers at Russia’s Mission Control Centre monitored developments and the ISS crew held their breath.
It took 3 attempts. Working together the team of astronauts got the job done (collaboration helps during spacewalks too). No lone heroics, just great teamwork. Overcoming difficulties usually depends on one person being open enough to say ‘I can’t do this on my own’ and to ask another person for help.
Mission Control We Have A Problem
So here is the thing, people can hold on to their difficulty for quite a while before looking for someone with whom to connect (ask any coach about building trusting relationships which offer others support ). Imagine holding on to a burden for months, years, or decades even. What kind of toll would that take?
Now imagine being able to flow freely, without that burdensome weight getting in the way. How much more could you accomplish for others? How much easier would your own life be?
The skilful coach understands others’ obvious and subtle needs (they might say they need clarity about their next step during an overwhelming period at work to start with. They might also be open to receiving support at a deeper level, so they can reduce the stress in their personal relationship)
Are you ready to get the support you deserve?
One Small Step
In a month, as part of my mission for the new year, I will support some people to take a small step toward a freer flowing 2016. My workshop in London on 23 January will help those ready to take one small step to turn their career, life, or wellbeing resolutions into reality*.
Use the Comment section to share your big goal for the new year (or get in touch via Twitter @RogerD_Said ). Also keep an eye out for updates, as I will share a few of the strategies I am going to use, ahead of time.
Meanwhile, wherever on Earth (or above it) you happen to spend the day have a very Happy Christmas.
One Giant Leap
*Hit the link below if you would like to know more about the 23 January event in London. Book a seat and join others helping to turn their goals into reality