Tag: Continuing Professional Development

The 7 Key Lessons About Service I’ve Taken From #NHS70

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7 Principles Behind Great Service – Picture from Pexels.com

I’ve spent a lot of time recently in the company of nurses, physiotherapists, doctors and other NHS (national health service) professionals. They are in the business of service delivery. Their customers are very demanding (if our own health or that of a loved one is in question we won’t always be reasonable in what we want). They are passionate about the quality of the work they deliver.

In my experience the professionals in the NHS mostly produce the right results at the right time. So, on the 70th birthday of the NHS here are 7 points we can take away from what health care staff do well day after day:

Assertion

Saying clearly what needs to happen next and asking for cooperation to bring it about.

Boundaries

Knowing when to say ‘no’, because a different action will produce a better result.

Care

It helps everyone to know what kind of result the person receiving the service is looking for, then it becomes easier to tailor work to achieve that outcome (and care about the progress towards that goal)   

Decisiveness

Keeping in touch with the boundaries involved and going to find help when we are out of our depth (without thinking too much about how it will make us look).

Ego

We all achieve better results when we are thinking and acting in others’ interests, without ego getting in the way.

Faith

Believing that colleagues and the other people in our network can achieve great results in unfamiliar areas.

Generosity

Remembering to say ‘thank you’ for the service you receive that helps you achieve more and feel better.

What Do You Think Good Service Looks Like?

These are my ideas about the basics behind the delivery of great services. If you have experienced impressive service who was responsible for providing it? What did they do to make things go well? How did you let them know you were pleased?

Feel free to Like and Share this post of it has been helpful to you.

 

All the best

Roger

3 Ways To Benefit From Starting A #Teamwork #Goal This Week

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You can achieve good results when you work on your own. You can achieve great results when you work with others. Your contribution adds value to what everyone else is doing. That’s the beauty of effective teamwork.

As the saying goes: There is no ‘I’ in ‘Team’.

The video contains 3 ways you can benefit from contributing to a team this week. So if

  • raising your profile
  • connecting to other activists;
  • creating improvements at work or in the community

sound like appealing benefits, use team work to get going. Try one strategy and see how it works out. Use the comment section to share what worked well for you.

Want To See Teamwork In Action In November?

Do you want to see supportive teamwork in action? Are you are in North East London in the evening of Monday 14 November? Then why not book yourself a free place on the event welcoming Global Entrepreneurship Week at Waltham Forest Town Hall. It promises to be inspirational and motivating.

http://bit.ly/2ep06iK

Finally, feel free to Share, Like and Comment if you have found this post helpful.

4 Self Care Strategies Which Also Help Others Achieve Their #Goals

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You Need To Feel Good To Use These Resources Well

You Need To Feel Good To Use These Resources Well

If you are a coach, a team leader, or a motivator you are used to helping others tackle their goals. With the start of 2016 close by where are you on the scale which starts in Excitement and ends in Overwhelming Anxiety?

We can’t all be upbeat 24/7. Sometimes our inner critical voice interrupts our excitement. We are developing into a new area and then BAM! up comes a story from the past where things didn’t go as planned.

Your Stories Have Value

I have supported enough people engaged in professional development as coaches etc to have heard a lot of stories about 2015’s challenges. Building up knowledge, likability and trust is hard work.

To be fair you also hear a lot of optimism about the new opportunities coming in 2016 and how learning lessons from the past can help shape the future.

Self Care Comes First

From what I have heard (and experienced) it makes sense to have a healthy balance between the positive energy you share with others and the wisdom you tap into from your own stories.

Speaking at London’s Business Show recently Britain’s number 1 motivational speaker Brad Burton made a brilliant point about the balance between useful stories and achieving results for others.

Reflecting on his own efforts to get the balance right over the years he said

Your story starts now. Pay attention to caring for yourself, your family and your business.

Your business goal might be achieving good results in your 9 to 5; enjoying success in your part time startup gig; or organising a knockout Christmas social for 100 people. Either way having a healthy balance helps produce good results for others and a feeling of satisfaction for you.

Inspired by Brad here are 4 self care strategies to reduce overwhelm, which you can start using today.

  1. Pay attention to the quality of your contributions – family, colleagues and customers appreciate your efforts. If you over do it trying to be active all the time with everyone in your life the quality of what you achieve goes down.  
  2. Respect others’ boundaries and your own – if you have too much on your plate you can’t offer your best self to others. It is ok to set time when you won’t be available because those limits mean you can focus your time on your priorities.
  3. Care about your results within reason – while you recognise that some outcomes don’t call for 100% of your effort (because 80% will still produce good results).
  4. Decide how often you are going to review your needs – setting time to check in with yourself means you remain mindful of your own maintenance / development priorities. That helps you keep a fresh focus when you are supporting others’ development.

Want To Learn More?

Thanks for reading this far. If you have ideas about the value of self care please leave your comments below. Feel free to share the post if you have found it helpful.

If you are ready ready to start 2016 by making positive changes to your professional work which benefits others take a moment and follow this link https://experienceyourlife.coachesconsole.com/

There you will find a FREE tool you can download by clicking the blue button (in exchange for your contact details) which will help you focus your attention on your biggest priority issue. You will start making improvements from there, if you keep taking action.

If you would like to learn more about the support I offer to coaches, thought leaders, inspiring speakers and others please schedule a discovery conversation with me using the calendar function on the right of the page (where it says Click Here).

How Do Clients Benefit When Their #CoachesLikeCPD ?

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I was surprised, but happy. Start up voluntary communities can – eventually – produce big results, when members work together.

Let me explain.

18 months ago I joined a continuing professional development (CPD) network for coaches. 12 months ago I decided to volunteer my skills and become one of the network’s co-organisers.

Since then I’ve hosted a number of CPD events. I’ve learned a lot from each session. That’s good, as I have been able to add value to the next session with what I learned from the last one (and try out new approaches like video). The people in front of me have been the beneficiaries.

How Do You Measure The Benefit Of Your Actions?

I am pleased to have played a part in improving the group’s outputs. The proof that volunteering to help CPD (or anything else) benefits others?

  • The group’s reputation as a CPD hub has risen in line with its visibility (100+ hard earned Facebook Likes and growing).
  • Collaboration between group members means their joint efforts produce better results for their clients.
  • Knowledge is shared between members who aren’t yet at the stage of collaborating.
  • New and well established members have an equal chance to contribute to group discussions, pursue future learning goals and put smiles on clients’ faces.

How Do You Volunteer And What Are The Benefits Of Spending Your Free Time Serving Others?

Thanks for reading this post. If it has been useful please share it with someone who can benefit from it.

By the way, what is the best you have result you have achieved for others by volunteering your time? Share your feedback below, or on Twitter @RogerD_Said – others would love to know what you think.

Want To Know More About The Benefits CPD?

Here is a link to the CPD group I co-organise, along with talented leaders @CliveMaxheath and @rjIvanov. You can get an idea of our agenda and more detail about the vision behind the headline by checking the group out http://www.meetup.com/Practical-and-Business-Skills-for-CoachPreneurs/

If you want more Big Picture perspective check out my company page below, which is in development. Fill in your email details and make personal growth part of your agenda.

www.experienceenterprisesltd.co.uk

 

Goals 2014: Want To Help Yourself Live More Authentically?

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Timeless Advice About Authenticity

Timeless Advice About Authenticity

How is 2014 shaping up for you?  Are you conscious of working against the easy flow some people seem to enjoy, in which they embrace their values and their authentic sense of self?  If you find yourself out of step with the life you should be living there is action you can take: action which can help restore your flow and develop greater authenticity in work and life.

How do you identify the type of authenticity Goal to focus on?

You might want to focus on several key areas at first, but need to do a little work to identify which ones are causing you to feel inauthentic.  Why not test your levels of authentic happiness here courtesy of Dr Martin Seligman at the University of Pennsylvania (free registration necessary).  This exercise will help you pin point which of the 24 key areas you can usefully focus on.

OK you’ve got your focus, now what do you do?

You could try Continuing Professional Development, which has the potential to start moving you in the right direction.

In the UK alone it is estimated, by the CPD Certification Service  that more than 4 million professionals working in all sections of UK society are members of one of the numerous professional bodies, undertaking a minimum of 30 – 40 hours of CPD each year.  How much could you gain in confidence and skills by pursuing a goal in your key area through some CPD?

What are your options if you are not a professional?

Perhaps you feel you don’t qualify as a professional and there are no formal CPD options you can pursue.  How would you feel about exploring your lifelong learning options instead?

In 1997 the Canadian Commission on behalf of UNESCO  created the Learning Together template of resources, still in use today, as it identifies learning under 4 pillars: To Know – To Do – To Be – To Live Together.  The Pillars are a great place to start your exploration of what it means to be a more fulfilled version of yourself.

3 Questions To Consider

  • Whether you decide to grow by means of CPD or the 4 Pillars, which part of your life will you prioritise to improve your well-being?
  • When will you take action to start to change your situation and live more authentically?
  • How will you measure your success?

By all means take a look at the further ideas relating to your work and life goals in the Archive section here, on Facebook and Google+ too.  Or if you are a Linkedin user you can View Roger Dennison’s profile and connect with me there.