The 7 Key Lessons About Service I’ve Taken From #NHS70

 

7 Principles Behind Great Service – Picture from Pexels.com

I’ve spent a lot of time recently in the company of nurses, physiotherapists, doctors and other NHS (national health service) professionals. They are in the business of service delivery. Their customers are very demanding (if our own health or that of a loved one is in question we won’t always be reasonable in what we want). They are passionate about the quality of the work they deliver.

In my experience the professionals in the NHS mostly produce the right results at the right time. So, on the 70th birthday of the NHS here are 7 points we can take away from what health care staff do well day after day:

Assertion

Saying clearly what needs to happen next and asking for cooperation to bring it about.

Boundaries

Knowing when to say ‘no’, because a different action will produce a better result.

Care

It helps everyone to know what kind of result the person receiving the service is looking for, then it becomes easier to tailor work to achieve that outcome (and care about the progress towards that goal)   

Decisiveness

Keeping in touch with the boundaries involved and going to find help when we are out of our depth (without thinking too much about how it will make us look).

Ego

We all achieve better results when we are thinking and acting in others’ interests, without ego getting in the way.

Faith

Believing that colleagues and the other people in our network can achieve great results in unfamiliar areas.

Generosity

Remembering to say ‘thank you’ for the service you receive that helps you achieve more and feel better.

What Do You Think Good Service Looks Like?

These are my ideas about the basics behind the delivery of great services. If you have experienced impressive service who was responsible for providing it? What did they do to make things go well? How did you let them know you were pleased?

Feel free to Like and Share this post of it has been helpful to you.

 

All the best

Roger

What Professor Stephen Hawking’s Life Shows Us About Achieving Our #Goals

 

A Celebration of Stephen Hawking

Who Inspires You To Take Action?

Professor Stephen Hawking’s life is being celebrated in Westminster Abbey today. He faced more than his share of challenges. His goals seemed unrealistic at times, People doubted him.

His philosophy was simple though.

However difficult life may seem, there is always something you can do and succeed at

What’s The Value Of Paying Attention?

It can be hard in difficult times to find the one thing to which we should pay attention if we want to develop and achieve success. Is the most important thing earning a qualification? Finding a job? Finding a better job? How about starting a side business or writing a book?

Finding one thing and paying attention to getting it completed is hard. It does make it easier to progress to the next thing on our To Do list though.

There’s a bonus too. Along the way we connect to others doing their best to tackle their goals. We can help them and ask them for help if necessary. That’s the value of paying attention to our main goal and taking action to fulfil it. That’s the lesson I take away from Stephen Hawking’s life.

What’s Next?

I hope this post has set you thinking about what you want to achieve in 2018. If so feel free to offer a comment, leave a Like, or even Share the post with someone else who could benefit from reading it.

Have a great day.

 

 

How To Give Valuable #Feedback

collaboration-cooperation-friendship-872955

Effective Feedback Matters (picture credit Pexels dot com)

 

Any time I’ve visited people in hospital I’ve been impressed by the attention medics pay to people in their care.

 

Teams of doctors, nurses, paramedics, physios, dietitians, care assistants, cleaners and the rest all working together to deliver their part of a bigger goal – to help their patients.

 

How Do You Show Your Appreciation?

 

It seems to me a lot of people do great work without expecting thanks for their efforts (pro tip, a box of chocolates and a timely thank you note for the specific type of result goes down well). But I think everyone likes to feel their efforts are appreciated when they are above and beyond the call of duty. Which leads me to ask two questions:

 

How do you say ‘thank you’ to your team / colleagues / clients when praise is well earned? What are the consequences on morale and productivity of leaving gratitude unsaid?

 

If you have a successful strategy for putting smiles on face feel free to share it here, it is bound to be useful to others. Also, if this post has inspired you to show your appreciation in a professional or personal context feel free to Like and Share it.

 

Thank you for reading this post and have a great day.

3 Reasons To Make #TimeToTalk About #Wellbeing

Basket Ball Game

Time To Talk About Health And Wellbeing (Picture Credit Pexels dot com)

A new year means we can take stock and make time to change our lives. We can make time to pursue goals that improve our work performance and our life outside the 9 to 5. So, this is a great time to talk about improving our (mental and physical) health and well-being.

With life being a hectic mix of commitments and claims on our time, it is important we practice self-care. Doing that helps us care for customers, colleagues and community too. Here are 3 good reasons that show how time devoted to self-care helps us reduce the pressure that contributes to mental health difficulties:

Connection

No one achieves all their goals alone. We are social beings and when we help others we are keeping the door open to ask for help for ourselves. By being part of a healthy community or team, we are investing in our own well-being.

Protection

When we respect our own boundaries, we make self-care a priority. When we make time for ourselves we can be calmer than when we are overwhelmed by others’ requests for our time.

Reflection

The time we earmark for ourselves is the resource we can devote to reviewing our goals, forming support networks and sharing the benefits of our personal growth with loved ones and friends.

How Will You Use This Knowledge?

Thanks for reading this post. I hope it makes a difference to your performance this week. What is your secret for safeguarding your mental well-being during a busy time at work? Add your comment and deepen this conversation.

Feel free to add a Like too if this has been a useful discussion and please share this post with someone who could benefit from reading it.

 

Thanks Roger

3 Steps Toward Successful Goal Setting

 

People At An Outdoor Party

Who Will You Celebrate Your Success With? Photo by jens johnsson on Unsplash

Are you struggling to define your main 2018 goal? No worries if you are. We’ve all been there.

Knowing we can do better is the easy part. Setting a goal that leads to major life changes can feel overwhelming. Breaking the situation down into manageable chunks will help.

Here are 3 powerful steps to help achieve our goals

Defining the outcome we want to achieve 
There is power in writing down the results we will achieve, when we will achieve them and what our victory will feel like. Paying attention to our results helps us invest emotionally in the work to bring them about.
Identifying our first steps 
With the headline goal written down it is tempting to get going, without an action plan. Not a good idea. That’s like setting out on a journey without a preferred route.
Better results come from a plan which starts from point A and delivers some immediate gains. Those act as a confirmation that we are headed in the right direction. What would be your chosen point A? How will you know you are going in the right direction?
Lining up our support network 
There’s a limit to what we can achieve on our own. The way forward involves points B, C, D and so on. Having supporters’ help along the way brings 2 advantages. We can help other people do more and achieve more as they improve their lives. Plus we get to tap into a lively knowledge network when we get stuck on our path. That’s a win win situation.
Who is in your network and how can you help them?
What’s Your Next Move?
Thanks for your engagement this year. Use the reply option to comment on this post, if you found the information above helpful. Feel free to Like and Share too.
Good luck setting your next big goal and Merry Christmas if you are reading this in December.

How To Start Building #Rapport After #InternationalMensDay

Rapport Without Conflict

There’s No Conflict In Meeting Your Goals & Building Rapport – Picture From Pexels.Com

Freshly minted World Heavyweight Champion Anthony Joshua said it best in a recent Tweet

You Can’t Buy Loyalty. It  Comes From The Heart

He knows it takes time to build the kind of rapport which comes from the heart and means people warm towards you. For guys that can be a challenge. We don’t always open up emotional conversations; tell our authentic story;or ask for support when we need it.

It shouldn’t like a fight to achieve a goal if we are being authentic. Barriers like age, class, disability, ethnicity, faith, gender, politics and sexuality fall away.  

When people truly ‘get’ where we are coming from, it feels great. We can help them and draw on their support.

How Can We Start To Build Rapport?

Once we develop the skills and confidence to apply for our next role, or offer our services to the world, the challenge is to let others know we are ready to grow into bigger roles.

First, identify the way you want to introduce yourself to the group of people you would like to join. What parts of your life story chime with theirs? How will sharing your true self help to build rapport and what are the benefits, to them, of your world feeding into theirs?

How will you know they like what they see? 

Once you know who you are engaging with you can regularly use the social media channel they rely on. Show up, Comment, Like and Share too.

Where possible you can also take the plunge and meet your community in real life. Yes, there is the potential for falling flat on your backside. There is also the (greater) possibility that you will meet really interesting people, with whom you can share your wisdom. They become part of your world and you can be a loyal part of theirs.

Remember, when you finally ‘click’ with people it becomes a lot easier to offer support, ask for help and reach your goals. 

What’s Your Next Step?

There are people who need what you have to offer in the year ahead. There are also people who can support you, if and when you need it. Let them get to know you. Once they like and trust you their world and yours will become a much more progressive place.

Why not add your comment here and share your strategy for connecting to people on social media, or in real life. You can always Like and Share too.

Thanks for reading. Have a great week.

Roger

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3 Steps Toward Greater #Happiness In #CarersWeek

A Selection of fruit

Do Your Goals Include Diet, Exercise And Mindfulness?

It is (sort of) the middle of the year. Here comes an awkward question: what kind of a year has it been so far?

You’ve undertaken plenty of caring of course. Those you care for have benefited from your time. How often though have you taken care of yourself?

When you look back at the personal growth or self leadership goals you set yourself six months ago, how many have you completed? What do the incomplete ones have in common? Is there a goal which is completely untouched?

Are You Sometimes Fearful of Putting Yourself First?

What is keeping you from tackling that untouched goal you wrote down six months ago? Are you afraid of making a positive change for yourself? When you practice some mindfulness and look at what is happening in your body how do you feel? Would you feel disloyal if you spent some time on yourself?

3 Happiness Solutions Suggested By Carers 

I was privileged last Carers Week to lead a session looking at how we can take simple steps to improve our levels of Happiness.

As we rush around looking out for others we recognised the value of meeting our own needs. We focused on the low cost or free solutions which could help us provide for others in a better way, whilst meeting our own needs.

My part of the day captured several practical ideas for self care. Amongst other views one attendee said:

I enjoy cooking for my family

They were sharing the idea that providing good food for their loved ones helped them feel good.

Another person in the room felt energised by spending some personal time on exercise. They commented:

Going to the Gym makes me Happy!

Someone else was in reflective mood and noted that they felt better when surrounded by greenery:

Being outdoors in nature makes me smile

How Do You Care For Yourself?

How does your diet, exercise and leisure plan help you care better and manage your own well-being? How much positive feedback do you get from those for whom you care? What other suggestions do you have for making caring more manageable?

Thank you for reading this post. Feel free to share your well-being ideas in the comments and help other people with their day. If you have found this post helpful you can Share and Like it too. Visit the Members tab to sign up for free information about taking action on your goals.