4 Steps Toward Workplace Inclusion And Emotional Intelligence In #NIW2015

Human Nature: Bringing Empathy To Work - Picture From Dantada From Morguefile.com

Human Nature: Bringing Empathy To Work – Picture From Dantada From Morguefile.com

According to recent research into artificial intelligence (AI)* by the Massachusetts Institute of Technology, in future there will be many jobs which will be destroyed, or at least done better, because machines have become smarter.

Emotional Not Artificial Intelligence

Luckily National Inclusion Week started today. That programme of developmental events highlights EI (Emotional Intelligence) rather than AI.

Therefore us human beings have a little more time to focus on the way we work with each other. Our goals can remain becoming more successful in delivering results and growing more skilled, innovative and service-focused at work.

Benefits of NIW2015

#NIW2015 highlights the business benefits on offer when people feel more valued, respected and listened to. Those factors help us challenge the status quo.

The benefits to organisations include:

  • More successful results for customers, provided by staff whose values are respected
  • Productive teams, where colleagues work well together towards shared goals
  • High morale, as people are engaged on work which makes good use of their skills

4 Ways To Boost Inclusion And EI

  • Ask staff what systems work well and which could be adjusted to create better results
  • Ensure that each team member has a goal which contributes to organisational goals
  • Prioritise personal development goals, which help staff grow more confident
  • Make sure that equality and diversity good practice is carried out, so that staff can flourish

Have Your Say About Workplace Culture

What is the culture like where you work? Are you able to speak up and suggest change? If you are a leader, what will you do this week to make your workplace feel a bit more human?  Use the Comment section to have your say.

Sharing This Discussion

Thanks for reading this post about National Inclusion Week. If you found it useful feel free to share it with a friend and Like it as well.

*Follow the link for information about Jobs That Artificial Intelligence Cannot Replace
http://bit.ly/Brynjolfsson_And_McAfee_The_Jobs_Which_AI_Cannot_Replace

Do You Behave Differently When Your #Boss Is In The Room?

Team Leader's Desk

How Does Your Boss Make You Feel?

My recent post on 3 steps to a happier Christmas and a more authentic new year mentioned that some Good Girls or Nice Guys act in a way that feels false, to please their boss.

That struck a chord with a few of you, so I wanted to share some fresh thinking from academics and ask you a question about how you have managed the tricky relationship with a difficult boss.

How Authentic Are You When Your Boss Is Around?

The idea of inauthentic behaviour at work got me thinking about recent items in the Harvard Business Review, which has published a couple of great insights recently on improving the Boss – Employee relationship.

Liane Davey posted this article which is worth a read, as it suggests ways you can take action and feel more authentic when you help your boss respond more positively to you.

Charalambos Vlachoutsicos previously suggested that some people in the leader / boss role are simply don’t understand that their conduct can seriously damage employee engagement and productivity. He suggested Bosses who want to improve their leadership style need to keep a change diary

Most Bosses Are Positive About Leading Others

Thankfully most bosses (even if they have the odd bad day) are basically able to learn, change and grow. They know that they support the development of their junior colleagues by being a better version of themselves.

As a plus, the skilled, assertive and confident employee can help their boss grow by asking for support and offering options to show how engaged they are.

What Options Do You Have If Your Boss Is Negative?

Having said that, in my experience – as a team member and as a coach – I know there are a few people who are not suited to leading others. That isn’t anyone’s fault, it is just sad that their own issues adversely affect the way they treat subordinates. Their influence is toxic.

Who wants to be micro-managed, subject to sarcasm, or receive the impatient eye rolling treatment as they try to speak to their boss?

If an employee has a choice of working for someone like that they face a choice:

  • Try to tough it out, with the long-term consequences on their levels of engagement, productivity and self-esteem
  • Find another team to work in, where the leadership is supportive and they have the scope to engage, produce great results and to flourish.

How Have You Successfully Managed A Difficult Relationship With Your Boss?

Most people never have to act out their strategy for dealing with a difficult boss (or even form a strategy in the first place).

If you have taken action to help yourself what did you do? How did it work out? What did you learn?

Please use the Comment section to share your experience, or keep the conversation going on Twitter @RogerD_Said . Have your say (or just look around) On Facebook and Google+ too.

If you prefer you can use LinkedIn to View Roger Dennison’s profile

Goals 2014: 4 Steps To Get The Job Opportunities You Deserve

Why Are You The Ideal Employee?

Why Are You The Ideal Employee?

Is one of your weekend tasks completing a job application? You may need to rethink your approach if previous applications did not generate interview invitations.

Stay resilient and keep applying. You will get the offer of an interview in time.  There are steps you can take to represent yourself authentically when applying for posts.  Those steps will take you closer to your goal.

Remember, an employer has a recruitment goal  which is to hire people like you.  People who have the right combination of positive attitude, experience, skills, and confidence.  Those qualities add value to their teams.  You are explaining why you offer the ideal combination of attitude and experience.

Here are 3 strategies to help you represent yourself well and move toward your ideal job.

Increase The Potential For Getting Shortlisted For Interview

Check to ensure that you are demonstrating that you are a very close fit to the employer’s ‘Must Have’ criteria. Are you drawing on your paid and voluntary experiences to show your skills off fully?

  • Take time to ensure your covering letter echoes the language that the advertiser has used.
  • Repackage your Resume / CV for each application, to highlight the skills and experience which you have built up in the sequence the employer is looking for.  Make sure it makes you closely resemble the ideal interview candidate.
  • Remember, if you are copying and pasting your information into an online form make time to check for typos and changing grammar.
  • Also leave time before the deadline for a final check before pressing send. Trying to rush to produce the application right up to the deadline can be fatal. It increases the potential for errors to creep in. Worse yet, it means you are caught in a crisis if you have computer or broadband problems at the eleventh hour.

Give A Good Account Of Yourself At Your Interview

It is all about you. Not the team in which you worked previously.  What did you do?  How did you make a difference?  Use lots of self -focused language.  I did X in situation Y and the positive effect was Z (from which I learned that…).

  • The employer wants someone whose skills are a good fit; who can confidently deal with familiar and novel situations; and fit in with her existing team. How many examples of fitting in and team work does your life story contain?

Manage The Outcome Of Your Interview

If you have stood out from the other interviewees you may be offered the job. Congratulations!  Do your best work to sail through the probationary period and become a valuable team member.

If you didn’t appear to be the best person for the job you will get told that you haven’t been successful.

  • You should be offered some feedback, if not politely ask for some. You are interested in your development after all, so knowing how to be better in your next interview is a smart move.
  • If the organisation won’t provide any you have learned something about their attitude to people. If they do give you feedback take it on board and create an action plan to address any developmental points. Then take action to help yourself.

What Will You Do Differently Now?

If this information has helped you identify the action you need to take please share this post with someone who would find it useful. Please use the Comment section, or social media – my details are below – to add your voice to the conversation.

 

My Twitter feed is @rogerd_said

I’m On Facebook and Google+ too.

If you prefer you can use LinkedIn to View Roger Dennison’s profile

Goals 2014: What Is The Two Word Secret To More #JobSatisfaction ?

What Is The Value Of Positive Feedback?

What Is The Value Of Positive Feedback?

Thank you to everyone who is following me on social media; discussing the ideas I’m putting out there for discussion; or simply reading these words.

I was thinking about the value of those two words a few days ago.  I received some great customer care and told the assistant how much I appreciated the time she had taken to resolve my query and hand me the paper work for my records.

What Is The Value Of Saying Thank You?

How often do you offer authentic, positive, feedback when you experience great customer care?  Organisational leaders are recognising that employee recognition matters.  In areas like customer care ‘good news’ stories are morale boosting opportunities to highlight business values in action

How Will You Make It Clear You Are Good At What You Do?

Some people are comfortable quietly getting on with their work.  They are never going to blow their own trumpet.  Would you be content to have that low a profile?

If your answer is ‘No’, would you consider setting yourself a goal concerning your customer service?

  • Could you ask your customers to send a quick email to your manager, if you provide outstanding service?
  • Perhaps they could comment favourably on your company website?
  • Is there another way that would allow your manager to see how much of an asset you are to the team?

When Will You Make Time To Take Action?

Feel free to have a conversation about this topic with your colleagues.  When will you make the first step to action this goal?   I’d be interested to know what your plans are.  You can find me on Twitter @RogerD_said

There are more ideas relating to your work and life goals in the Archive section here and on Facebook and Google+ too.  Or if you are a Linkedin user you can visit View Roger Dennison’s profile

Goals 2014: What Does Equality And Diversity Mean To You?

What Is Your First Thought When Equality And Diversity Is Discussed?

What Is Your First Thought When Equality And Diversity Is Discussed?

Does one of your goals involve adding your voice to discussions on life in the modern workplace?  If so, do you want to contribute to the important conversation on improving equality and diversity outcomes?

I’ve good news, if your answer is ‘Yes’, as I have designed a whole-day leadership workshop on that topic and I could use your help in refining delegate materials.  I want to ensure delegates have some topical quotes to look at relevant to the experiences of teams, clients and organisations in a variety of sectors in the UK, US, EU and territories beyond.

Your Chance To Offer Some Feedback

Do take a moment to look at the bullet point questions below and offer some feedback by replying to this post, or comment through the Contact form (or via Twitter @RogerD_said ) before 19:00 BST on Monday 16 June.

If I use one of your quotes in the workshop materials you and your organisation will be credited (please say if you prefer to be anonymous).  Many thanks in advance for your help.

  • What does authentic leadership in equality and diversity look like?
  • What are the benefits of getting equality and diversity strategies right?
  • What are the challenges on the horizon for equality and diversity stakeholders?

Want To Take The Conversation Further?

If these questions have whetted your appetite and you want to take the workshop conversation further please feel free to get in touch (there’s a further chance to continue this conversation in September, so feel free to contribute your Comments below this post or across social media).

Additionally, there are more ideas relating to your work and life goals in the Archive section here and on Facebook and Google+ too.  Or if you are a LinkedIn user you can visit View Roger Dennison’s profile

Goals 2014: How Are You Managing Your Risk Of Failure?

Do You Feel Failure Is A Badge Of Honour?

Do You Feel Failure Is A Badge Of Honour?

Despite your risk management strategy have you ever failed when leading a new project / stepping into a job role / taking on a leadership challenge? You might recognise the warning signs pointing to ‘Failure Ahead’: a cycle of sleepless nights; mounting frustration and anxiety during the day and ultimately, the admission of defeat.

Are There Positive Lessons From Failure?

If you answered ‘Yes’ to the opening question here’s another one to consider. What did you learn from your experience of missing your goal?

Having looked at Success in a recent post it makes sense to consider Failure now. There is even an upside when comparing your failed outcome, to the success you planned for. You have the chance to try a different approach next time. I learned just such a positive lesson from a failure in my past. In a nutshell, pay attention to your gut instincts when they are telling you ‘nope, this really isn’t working out’.

The reality of failure could lead you to take a different approach next time, by:

  • exercising more diligence before pursuing a new opportunity
  • establishing a more realistic set of milestones in the planning phase
  • connecting to more people to create an effective support system for yourself.

What Are The Real World Benefits Of Failure?

These broad themes – diligence, planning and support – are ones entrepreneur Faisal Butt explored in his recent presentation about the benefits of ‘Failure’ at The Business Show 2014. The gist of his argument also features in this Management Today Opinion piece. The article is definitely worth a read if success in business, or leadership, are your priorities. You can also follow tweets on the with the hashtag #TBS2014 and see more about Faisal on Twitter @FaisalButt_

What Does Research Say About Failure Leading To Success?

Interestingly Barclays’ research (regarding high net worth individuals) suggests that 51% of those sampled agree past failure in entrepreneurial endeavours increases the chance that a new business will succeed. So that may mean leaders are, on balance, more optimistic than not in the face of failure. Optimism seems to be a key component in perseverance, whether in business or other parts of life.

What Are You Doing To Manage Your Risk Of Failure?

Here are some questions you may want to consider, with coaching support:

  • How does your leadership strategy prompt your actions which limit the risk of failure?
  • What steps do you take to maintain and strengthen your stock of optimism?
  • How could your support system / professional connections help you achieve better results?

Feel free to have a conversation about this topic with your colleagues.  I’d be interested to know what you and your team think.  You can find me on Twitter @RogerD_said

There are more ideas relating to your work and life goals in the Archive section here and on Facebook and Google+ too.  Or if you are a Linkedin user you can visit View Roger Dennison’s profile

Goals 2014: What’s Your Formula For Leadership Success?

 

A Definition of Success Courtesy of Julian Hall

A Definition of Success Courtesy of Julian Hall

How is your week working out?  Hopefully you have successfully dealt with your Urgent and your Important tasks and you can turn your attention to some strategic planning.

As you think about your strategic leadership goals, what would you consider is your formula for success?  How helpful do you find Julian Hall’s equation shown above?  Have you got a unique approach to leadership which keeps producing results for your team?

Julian was just one of several great speakers I saw at the Business Show last week (he’s on Twitter @theultrapreneur and online here  Tweets from the Show are hashtagged as #TBS2014 ).

If you went to the Show I’d love to know what was your key take away from the various Speakers you listened to?  Which of the connections you made was the most significant and why?

Feel free to look at the further ideas relating to your leadership, work and life goals in the Archive section here, on Facebook and Google+ too.  Or if you are a Linkedin user you can visit View Roger Dennison’s profile

 

Goals 2014: What Leadership Lessons Will You Take From #TBS2014 ?

The Business Show 2014 Guide - watch out for the #TBS2014 trending on Twitter

The Business Show 2014 Guide – watch out for the #TBS2014 trending on Twitter

Hopefully what I wrote about the Business Show 2013 – on 30 November and 3 December last year – inspired you to go online, to see what you could learn from the coverage of that event.

I’m refining my strategy for The Business Show 2014 , which starts tomorrow.  Why not take a few minutes to look at the site and see what’s on offer (The Twitter hashtag #TBS2014 will be in heavy use over the next few days. too).

This time around I have highlighted the Business Show presenters I want to listen to, as they deliver a service to others by sharing their stories.  I’m sure they will generate plenty of questions from their audience, and there are a few questions I would like to ask them too.

As the roster of Keynote speakers includes Brad Burton, Karen Darby, Kate Hardcastle and Will King I will have plenty of chances to:

  • Capture leadership insight from people whose authenticity inspires followers to change their lives
  • Connect with attendees whose goals include improving their leadership practice
  • Share my key learning with you by blogging and by posting more widely across social media

Watch this blog space to see what you can take away from the Business Show 2014 and keep an eye on Facebook and Google+ as well.  Or if you are a Linkedin user you can visit View Roger Dennison’s profile

Goals 2014: 3 Questions To Help You Get The Leadership And Management You Deserve

What Connections Do Leaders And Managers Inspire?

What Connections Do Leaders And Managers Inspire?

How confident are you about the effectiveness of your organisation’s senior leadership? What rating would you attach to your manager’s skills?

I ask as an article by Liz Ryan for Forbes online concerning Bad Managers has triggered my post (there are other Liz Ryan articles on LinkedIn ).

I had the privilege last week of sitting in on an Enterprise Nation Webinar, at which serial entrepreneur Doug Richard talked about the goal of Improving Leadership and Management.  My favourite quote from that conversation is shown above.  The post Liz wrote reminds me that Bad Managers leave a trail of angry and demotivated employees in their wake.  The Bad Manager helps create disengagement and they are a liability to their team and their employer.

One of the least inspiring managers I ever worked for had two operating modes. One with senior colleagues, involved smiling and kissing up. Mode Two, with team members, involved micro managing and being divisive. I remember once mentioning some of the valuable lessons I’d learned from my degree course and the Manager’s response was a classic: “Oh, you have a degree. That does surprise me!”

Needless to say I was never happier than when I left that part of the organisation.  I wasn’t the only one.  Effective management binds teams together and adds value to the connections between team members.  Bad management sows the seeds of disruption.  The manager I encountered clearly needed support to improve their practice. I only hope that they received it, before their behaviour triggered a complaint.

Here are 3 questions for your consideration this week:

  • How content are you that your job goals are being supported by your current management?
  • How congruent are your values with those of the organisational leaders who have the most influence on your work?
  • What actions will you to take this week because of your answers to the 2 preceding questions?

Feel free to look at the further ideas relating to your work and life goals in the Archive section here, on Facebook and Google+ too.  Or you can always View Roger Dennison’s profile

 

Goals 2014: 3 Questions To Help You Advertise A Vacancy Or Select Your Next Job

Is searching for a new job on your Spring To Do list?  Perhaps you are a recruiter whose goal is to fill your post with the ideal recruit.  Neither goal is easy, is it?

Cufflinks For Work

What Are The Essentials For Your Job?

As an applicant you have your check list of what you want (which might include a role that is a good match to your skills; the right salary; a workplace culture you like; a happy work -life balance).

Meanwhile the advertisers are picturing their ideal candidate, someone with the Essential Qualities for the vacancy. They might have in mind someone: aggressive about getting results; assertive without being cocky; independent yet a team player, where necessary.

Here’s the thing. The language used in adverts themselves may be off putting to some potential applicants.  Why?  Time magazine’s online edition shared some German research this week, suggesting that women do not apply for male sounding jobs.

Some terms, like ‘aggressive… assertive… independent’ could be sending unattractive signals out about the vacancy.  They could also be saying something unintended about the organisational culture too.  As the global economy starts to recover from the shock of 2008 there is strong competition to secure the right talent.  Getting it right promotes business growth.  Letting applicants know you are a good organisation to work for is a quick win.

Unappealing language is easily fixed, if advertisers take a few minutes to think about the most appealing / inclusive wording they could use, before signing off their recruitment text and posting their vacancies.  That simple adjustment might broaden their reach and result in a better hiring decision at the end of the recruitment process.

As you are thinking about the psychology of changing your job here are 3 questions for you to respond to.  They are ideal whether you are seeking a job, or advertising one:

  • What language in the advertisement attracts your interest / best represents your vacancy?
  • How many of the Essentials Qualities do you have to offer / do you really want candidates to have?
  • How will this job help you achieve your personal goals once you get it / how will filling this vacancy help your organisation’s goals?

Good luck taking action which moves closer to your recruitment goal.  Feel free to nose around the Archives here and look at ideas I refer to relating to your work and life goals on Facebook and Google+ too