Goals 2014: What Is The Two Word Secret To More #JobSatisfaction ?

What Is The Value Of Positive Feedback?

What Is The Value Of Positive Feedback?

Thank you to everyone who is following me on social media; discussing the ideas I’m putting out there for discussion; or simply reading these words.

I was thinking about the value of those two words a few days ago.  I received some great customer care and told the assistant how much I appreciated the time she had taken to resolve my query and hand me the paper work for my records.

What Is The Value Of Saying Thank You?

How often do you offer authentic, positive, feedback when you experience great customer care?  Organisational leaders are recognising that employee recognition matters.  In areas like customer care ‘good news’ stories are morale boosting opportunities to highlight business values in action

How Will You Make It Clear You Are Good At What You Do?

Some people are comfortable quietly getting on with their work.  They are never going to blow their own trumpet.  Would you be content to have that low a profile?

If your answer is ‘No’, would you consider setting yourself a goal concerning your customer service?

  • Could you ask your customers to send a quick email to your manager, if you provide outstanding service?
  • Perhaps they could comment favourably on your company website?
  • Is there another way that would allow your manager to see how much of an asset you are to the team?

When Will You Make Time To Take Action?

Feel free to have a conversation about this topic with your colleagues.  When will you make the first step to action this goal?   I’d be interested to know what your plans are.  You can find me on Twitter @RogerD_said

There are more ideas relating to your work and life goals in the Archive section here and on Facebook and Google+ too.  Or if you are a Linkedin user you can visit View Roger Dennison’s profile

Goals 2014: What #Changes Will You Deal With Tomorrow?

What Does Change Mean To You?

What Does Change Mean To You?

What is your work goal tomorrow?  Is it to stay the same and hope that doing so produces adequate results (assuming your performance exceeds or meets organisational expectations)?  Or are you authentically open to change (especially if you know you must improve to meet those expectations)?

Whether you are a leader, follower, manager, or employee what would it feel like to move towards something different and better in the week ahead?

What Lessons Can You Take From The UK Civil Service?

Large organisations, like the UK Civil Service are undertaking change processes, so that its 420,000 plus employees can produce more results with less resources (click on the link to find out more about their leaderships vision; communication; change delivery; and staff engagement).  If yours is a smaller organisation, what lessons could you take from the civil service example?

How Immune To Change Are You?

Individuals, just like organisations have different responses to change.  Even the mention of change can cause some people to become resistant.  Their immunity to change (ITC) depends on the big assumptions they hold.  Will colleagues still like me if I change?  What will I feel like if I become a more authentic version of myself?

I’m really excited to have learned a lot about the world of change by completing recently a MOOC (massive open online course) on ITC, courtesy of Harvard University.  You can listen here to a 15 minute podcast with Robert Kegan who led the course with Lisa Lahey and sample some of the course materials if you register to do so.

Will You Rise To The Change Challenge?

When you set goals for yourself at the start of the year you will have known circumstances might crop up that pushed you off course.  As you undertake your mid -year review, what areas do you need to adjust to stay on track?

Perhaps your circumstances have changed so much since January that major adjustments are necessary: in January no one would have foreseen that retail challenges would affect managers at Morrisons for instance; or that in the banking sector, Barclay’s job losses would be followed by those at Natwest

So, whether you are in the UK, US, EU or the world beyond what will you do tomorrow to meet the small or large challenges flagged up by the word ‘change’?

What Else Will You Do To Embrace Change?

Feel free to have a conversation about this topic with your colleagues.  I’m always interested to know what you think.  You can find me on Twitter @RogerD_said

There are more ideas relating to your work and life goals in the Archive section here and on Facebook and Google+ too.  Or if you are a Linkedin user you can visit View Roger Dennison’s profile

Goals 2014: Who Do You Thank When You Are Being #Mindful?

Saying Thank You

Mindfulness And The Value Of Saying Thank You

It is a busy world and you are bombarded by emails, texts, meeting requests and dozens of people claiming your time. It can be hard to make time to stop and think about the people who make your day a bit easier.  In fact when someone goes out of their way to make your goals easier to accomplish, their efforts can slip by unrecognised.

However, being mindful* and celebrating that assistance can trigger leadership action on your part, which helps to establish a virtuous cycle: good team work leads to positive client feedback; your leadership is shown to reflect an authentic understanding of what good work by colleagues looks like; your clients keep getting more examples of that good work.

(*Mark Williams and Danny Penman’s practical guide to ‘Mindfulness’, published in 2011, might be one for you to look at, if you want to learn more).

What Are Your Options For Showing Your Appreciation?

If you do recognise others’ contribution to your success there are so many options available to you, to show your appreciation, that choosing the right one can be a challenge.

  • In the world beyond work I’m sure that a Father’s Day gift, or call, would go down well today.
  • If you know someone who has made a contribution to civil society in the UK you can recommend them for an award in the Queen’s Birthday, or New Year’s Honours List.
  • Simply remembering someone’s birthday or anniversary can make their day too. So can an unexpected card showing your appreciation for something they did (like the one in the illustration above, which I just got from a client. It definitely put a smile on my face).

Here Are Some Questions For Your Consideration

If making time for reflection, and being more mindful, is one of your health goals here are some questions you might want to consider:

  • How often in your busy schedule do you pause, and think of ways to show your appreciation of others’ efforts?
  • How far do you go beyond saying ‘thank you’ when you do so?
  • How will you show your appreciation for outstanding service to a colleague, friend or family member in the next 7 days?

Good luck with the week ahead of you. Let me know how you get on (and do respond today or tomorrow to my recent post on equality and diversity).

Feel free to look at the further ideas relating to your work and life goals in the Archive section here, on Facebook and Google+ too.  Or if you are a Linkedin user you can visit View Roger Dennison’s profile

Goals 2014: Are You Making The Progress You Want To On Your #GoalsInLife?

How Are You Feeling About Your 2014 Goals?

How Are You Feeling About Your 2014 Goals?

Your anticipation has been building for months.  Your heart beat a little faster as each week zipped by.  Now, finally, it is time for you to focus on goals (your own personal goals that is).

How Practical Did Your Goals Seem In January?

Obviously your team will measure how successful it is being during the FIFA World Cup.  Isn’t this a good time to measure your own success?

Perhaps back in early January everything looked straight forward.  You had 12 months in which to make progress on your goals relating to your: authentic leadership skills; management style; career path; work-life balance; health priorities.  Everything seemed possible.  Maybe you agreed specific goals with yourself, to make 2014 the year you:

  • pursued your next career milestone to get you into a more fulfilling job this autumn
  • created the ideal balance between your work and life, in line with your core values
  • actively competed at a sport to raise your confidence and energy levels

Well, here you are at the half way line.  Are you ready to kick off a discussion about your progress?

What Is The One Key Question You Can Ask Yourself About Your Progress?

There is probably only one key question to ask yourself, about the actions you have taken to further your aspirations to change.  Take a moment and answer honestly:

  • How happy are you with the outcomes of your actions and your rate of progress toward your goals?

What Is Your Next Action?

Hopefully you can say you are happy with your progress across the range of goals you selected six months ago.  In that case keep doing what you are doing, since it is obviously working for you.

What if you need coaching support to refocus your strategy for taking action to tackle your goals?  Then use the Contact form above, or connect with me on Twitter @RogerD_said

If you need to try a fresh approach I look forward to hearing from you.  Don’t forget, you should feel free to look at the other ideas relating to your work and life goals in the Archive section here, on Facebook and Google+ too.  Or if you are a Linkedin user you can visit View Roger Dennison’s profile too.

Goals 2014: What Does Equality And Diversity Mean To You?

What Is Your First Thought When Equality And Diversity Is Discussed?

What Is Your First Thought When Equality And Diversity Is Discussed?

Does one of your goals involve adding your voice to discussions on life in the modern workplace?  If so, do you want to contribute to the important conversation on improving equality and diversity outcomes?

I’ve good news, if your answer is ‘Yes’, as I have designed a whole-day leadership workshop on that topic and I could use your help in refining delegate materials.  I want to ensure delegates have some topical quotes to look at relevant to the experiences of teams, clients and organisations in a variety of sectors in the UK, US, EU and territories beyond.

Your Chance To Offer Some Feedback

Do take a moment to look at the bullet point questions below and offer some feedback by replying to this post, or comment through the Contact form (or via Twitter @RogerD_said ) before 19:00 BST on Monday 16 June.

If I use one of your quotes in the workshop materials you and your organisation will be credited (please say if you prefer to be anonymous).  Many thanks in advance for your help.

  • What does authentic leadership in equality and diversity look like?
  • What are the benefits of getting equality and diversity strategies right?
  • What are the challenges on the horizon for equality and diversity stakeholders?

Want To Take The Conversation Further?

If these questions have whetted your appetite and you want to take the workshop conversation further please feel free to get in touch (there’s a further chance to continue this conversation in September, so feel free to contribute your Comments below this post or across social media).

Additionally, there are more ideas relating to your work and life goals in the Archive section here and on Facebook and Google+ too.  Or if you are a LinkedIn user you can visit View Roger Dennison’s profile

Goals 2014: What Leadership Lessons Will You Take From #TBS2014 ?

The Business Show 2014 Guide - watch out for the #TBS2014 trending on Twitter

The Business Show 2014 Guide – watch out for the #TBS2014 trending on Twitter

Hopefully what I wrote about the Business Show 2013 – on 30 November and 3 December last year – inspired you to go online, to see what you could learn from the coverage of that event.

I’m refining my strategy for The Business Show 2014 , which starts tomorrow.  Why not take a few minutes to look at the site and see what’s on offer (The Twitter hashtag #TBS2014 will be in heavy use over the next few days. too).

This time around I have highlighted the Business Show presenters I want to listen to, as they deliver a service to others by sharing their stories.  I’m sure they will generate plenty of questions from their audience, and there are a few questions I would like to ask them too.

As the roster of Keynote speakers includes Brad Burton, Karen Darby, Kate Hardcastle and Will King I will have plenty of chances to:

  • Capture leadership insight from people whose authenticity inspires followers to change their lives
  • Connect with attendees whose goals include improving their leadership practice
  • Share my key learning with you by blogging and by posting more widely across social media

Watch this blog space to see what you can take away from the Business Show 2014 and keep an eye on Facebook and Google+ as well.  Or if you are a Linkedin user you can visit View Roger Dennison’s profile

Goals 2014: What is the 1 step you will take to be happier this Spring?

Dalai Lama quote on Happiness

Happiness Is Linked To Taking Action

How was your working week?  Stressy?  Unfulfilling?  Seemingly Goaless?  Don’t worry if any of those responses ring bells with you.  According to Gallup’s 2012 State of the Global Workplace research only 13% of employees are engaged by their work. That suggests the bulk of workers around the world are unhappy with their employment, to some extent.  There is action you can take to change your situation.

About a week ago I spent a day out with friends in the 30 and 40 something age range.  This social time included setting the world to rights over a meal.  Enjoying a relaxed, supportive afternoon with people who are socially engaged set me thinking.  I reckon it doesn’t take very much action to become more connected to good people and therefore a little happier.

Research about actions you can take to become happier

It turns out that research conducted by Colby College Professor Christopher Soto, discussed in the Wall Street Journal by Elizabeth Bernstein shows that as we age we become more agreeable and better connected.

Apparently there are 5 psychological domains* which help shape about half of our personality (the other half comes from our biological make up, although Dr Dean Ornish suggests in a TED Talk that your genes are not your fate).

5 Personality Domains Discussed Professor Soto’s research

We can choose an area from the following domains and set an improvement goal for ourselves within that area (I’ve worked on goals in the final domain for instance, so I can confirm that spending time with your friends, works wonders).






Your 1 Question Leading To Happiness

Here’s your 1 question:  which of these domains will you dip into during the next few days to identify your spring happiness goal?  That is your first step toward selecting the most obvious action to take, to move you toward the life you deserve at work and beyond the 9 to 5.

More About A Happy State

If you want a quick pick-me-up before diving deep into goal setting you can always clap along with Pharrell Williams whose song ‘Happy’ puts a smile on my face.  To learn more about the connection that song has made with people across the United States and around the globe try this short excerpt from an interview Oprah conducted with Mr Williams recently.

There are further ideas relating to your work and life goals in the Archive section here, on Facebook and Google+ too.  Or you can View Roger Dennison’s profile


Goals 2014: 2 Questions To Help You Distinguish Yourself At Work

image of a latte

A Latte – Good For Creativity, Reflection And Patience

Is your local coffee shop your ideal third space, away from work and home? Do you reach your goals more easily with a cup of your favourite coffee in hand? Or maybe you mooch about with a Mocha when you want to refocus your work and life?

If you answered ‘yes’ just then, you may want to learn more about the BBC’s collaboration with the Open University. The first episode of Business Boomers sheds light on the subject of the rise and rise of the coffee shop, a thriving part of the hospitality sector, even after the global economic crisis of 2007-08.

Coffee Shops As Places To Change Your Life

As Chris Ward’s book ‘ Out of Office’ suggests, the wifi enabled coffee shop is a place where you can change your life, or have the big ideas which can change the world around you.  Here’s a link to the Business Boomers Open University mini site: if you are very curious you can also click on a programme summary here – Business Boomers Coffee Shop Pdf

Despite the new types of working venues and the new technologies to support that work times are still tough.  The focus remains getting the best possible results from limited resources.  How much of your To Do list gets done, or thought about outside office hours?

What Is Your Third Space?

One of my local third spaces – Cafe Le Delice – attracts customers for work and leisure by offering an attentive quality of service; handmade food; and flexible usage (reserving a private room for a voluntary project meeting for instance).  This makes it the kind of venue where work  can still get done, after the 9 to 5.

There’s an analogue to the coffee shop as third space destination of choice.  How does an individual stand apart from his or her more prominent peers, when their offer seems similar?  How do they retain the work-life balance they want whilst giving their best performance?

Your 2 Questions To Help Distinguish Yourself At Work

Here are two related questions to work on:

  • What is your unique offer and how does it stand out in quality terms from everyone else’s?
  • What actions will you take in the next 12 weeks to further differentiate your brand from others; improve your prospects; and enjoy your free time?

Help yourself to the further ideas relating to your work and life goals in the Archive section here, on Facebook and Google+ too.  Or you can go to LinkedIn and View Roger Dennison’s profile

Goals 2014: 3 Questions To Help You Decide Where To Offer Your Acts Of Service

Your Connections Increase In Number When  You Volunteer

Your Connections Increase In Number When You Volunteer

Were you following my previous posts about the reasons you should have a volunteering goal and the benefits coming your way from volunteering?  If you missed the posts on Contributing to your Community click in the Archive for 30 March and the Morale post is located there dated 8 April.

Your Acts of Service

That wider conversation led to me making a contribution to a discussion with Forbes online magazine contributor and Twitter user @tomwatson  You can get a flavour of the back and forth via this tweet:

This goes to show once you start offering thoughts and sharing views you quickly encounter the major benefit of volunteering: being connected means you can offer acts of service to others.

How Can Dunbar’s Number Help You Serve Your Contacts?

Mind you, if you can only hold stable relationships with 150 people it makes sense that as many of those people as possible are folks to whom you can be of service.  So here’s 3 questions for you based on Dunbar’s Number (those 150 people):

  • Do you want to offer service to your 5 most significant contacts, or do you feel obligated to do this (it is more authentic if you want to take action)?
  • What common characteristics do your top 5 contacts share?
  • How does that information shape the acts of service you will offer them this week?

Good luck to you with your offer to serve others.  You can get more ideas by checking out – and Liking if you want – my posts on Facebook and Google+ too.  Or if you use LinkedIn you can View Roger Dennison’s profile

Goals 2014: 3 Key Questions To Ask Yourself Before Jobhunting

Banana Skin

Focus On Your Goals & Avoid Life’s Banana Skins

As The British Chambers of Commerce forecasts  that the economy will be back to its pre Recession peak over the summer it is a good time to ask, how is your goal focused plan for 2014 going?

Are you still action planning to change jobs this year?  Maybe you are unexpectedly between jobs at the moment, and wanting to make the right move into a secure job niche?  If so you are in luck, as this post contains 3 key questions to get you moving in the right direction.

  • What job sector do you want to work in and what kind of employer do you want to work for?
  • Which jobs will you excel at, given your skills and values?
  • What other work will you take if you can’t get what you want?

The answers to those straight forward questions will unlock a wealth of insight for you.  Tuning into your inner wisdom means knowing what is best for you.  That knowledge provides you with a starting point from which to actively look for your ideal next role.  It also establishes the outline of a Plan B in case the ideal isn’t available just yet.

So, when are you going to take the action that moves you one step closer to the job you want?  What support, including coaching input, will you draw on as you move forward?

Good luck and don’t forget there are further ideas relating to your work and life goals on Facebook and Google+ too