Thank you to everyone who is following me on social media; discussing the ideas I’m putting out there for discussion; or simply reading these words.
I was thinking about the value of those two words a few days ago. I received some great customer care and told the assistant how much I appreciated the time she had taken to resolve my query and hand me the paper work for my records.
What Is The Value Of Saying Thank You?
How often do you offer authentic, positive, feedback when you experience great customer care? Organisational leaders are recognising that employee recognition matters. In areas like customer care ‘good news’ stories are morale boosting opportunities to highlight business values in action
How Will You Make It Clear You Are Good At What You Do?
Some people are comfortable quietly getting on with their work. They are never going to blow their own trumpet. Would you be content to have that low a profile?
If your answer is ‘No’, would you consider setting yourself a goal concerning your customer service?
- Could you ask your customers to send a quick email to your manager, if you provide outstanding service?
- Perhaps they could comment favourably on your company website?
- Is there another way that would allow your manager to see how much of an asset you are to the team?
When Will You Make Time To Take Action?
Feel free to have a conversation about this topic with your colleagues. When will you make the first step to action this goal? I’d be interested to know what your plans are. You can find me on Twitter @RogerD_said